What happens if my payment fails or my subscription ends?

Here's what changes if a Professional payment fails or the subscription ends.

Payment failed

You'll get "Payment failed — action needed". Update your card in Manage billing.

Subscription ended

Your firm moves back to Starter, invoice PDFs get the watermark again, and you'll get "Your Pro subscription has ended". Starter limits apply to new clients, open cases and invoices.

Tips

• Your data stays; only the limits change.

Related articles

• How do I manage billing, change my card or cancel?
• What does a plan limit message mean?