Help Center
Troubleshooting & FAQ

Why isn't the AI case brief working?

Updated Oct 25, 20261 min read

AI messages and fixes.

Messages

"AI is busy right now — try again in a minute."
"AI features are not configured on this server.": contact support.

How do I generate an AI case brief?
How much AI can I use each month?
How do I contact support?

Was this article helpful?

How do I contact support?
What do the form error messages mean?
Why can't I create my account?
Why can't I delete my account?

Still need help?

Send us a request and we'll reply by email.

Contact support

Accessibility

Adjust how this site looks, reads and moves. Changes apply right away and are remembered on this device.

Profiles

A starting point: each sets several options below, which you can still change.

Text

Text size

100%112%125%150%175%200%

Font

Readable uses Atkinson Hyperlegible; Dyslexia uses OpenDyslexic.

StandardReadableDyslexia

Wider text spacingMore space between lines, paragraphs, letters and words.

Color

Theme

Auto follows your device's setting.

AutoLightDark

High contrastDarker text, stronger borders and outlines.

Color saturation

NormalLowNoneHigh

Reading

Underline linksMakes every link stand out from the text around it.

Reading aid

Follows your pointer, or the keyboard focus.

OffLine guideFocus mask

Navigation & motion

Strong focus outlineA thick, high-contrast outline around whatever the keyboard is on.Large cursorA bigger mouse pointer.Stop animationsTurns off motion and transitions, whatever your device is set to.Keep messages openShort confirmations, like “Status set to Solved”, stay until you close them.

This button

Button position

Bottom leftBottom right

Hide the buttonYou can still open these settings: press Tab once on any page and choose “Accessibility settings”.

Why isn't the AI case brief working?

Messages

Related articles

Was this article helpful?

Related articles